S.E.R.V.E.

Current State
When I arrived at Federal Heights there were two managers and a few “leaders in training”. Most of the “leaders in training” have fallen short and lost that title, and only one ended up making the cut to become an assistant manager. The leaders here are great, but the depth is a serious issue. They are stretched too thin when they are here and all of the restaurant’s responsibilities fall on their shoulders. At the beginning of this year, it was my goal to add to the leadership depth at Federal Heights by developing prospective leaders through the use of the SERVE model.

Progress
We are just getting started with the SERVE model training and already I have been very pleased with the results. We are using the Great Leaders SERVE curriculum (Volume 1), spending one to two weeks focusing on each principle. The prospective leaders are learning so much about Chick-fil-A – specifically our culture, our values, and our leadership principles. We have wrestled through concepts such as leadership, strength building, vision, goal setting, and time management.

In addition to being beneficial for my prospective leaders, this has been valuable for my current leaders as well. I am having them lead the sessions which has resulted in their growth through teaching these concepts. It has also built trust among the current leadership and the prospective leaders in the restaurant.

The Great Leaders SERVE model has been an amazing tool and has cultivated growth among my prospective and current leaders.