Meet the Team

"If I have seen farther than others, it is because I was standing on the shoulder of giants."
-Isaac Newton

A leader is only as strong as the team that supports him. Meet my supporting cast and learn about their specific goals for the month of October.

Tami Mazucca

Manager

Chick-fil-A Experience: 2 years

Restaurant Area Specialty: Front Counter

October Focus: Operational Excellence, Cost Controls (Increase to 15% net profit while still providing excellent products/service)

Tactics to Acheive Goal: Accurately project sales, monitor daily labor, manage food cost, maintain Chick-fil-A standards

Brian Robinson

Manager

Chick-fil-A Experience: 2 years

Restaurant Area Specialty: Dining Room

October Focus: Cleanliness (Increase 10 points on next RFI)

Tactics to Acheive Goal: Establish towel rotation, ration cleaning supplies, train hosts/hostesses, establish systems to constantly monitor Dining Room

Jared Cordova

Assistant Manager

Chick-fil-A Experience: 4 years

Restaurant Area Specialty: Drive Thru

October Focus: Speed of Service (90 seconds per car)

Tactics to Achieve Goal: Instill a sense of urgency in team, clearly communicate goals, consistently monitor performance/make adjustments, put the right people in the right places

Briana Colclazier

Unit Marketing Director

Chick-fil-A Experience: 4 years

Restaurant Area Specialty: Community/CFAA

October Focus: Sales (10% Increase)

Tactics to Achieve Goal: Increase check average (Suggestive Selling), Increase transaction counts (Blitzing and Food Distribution), In-Store Events (Spirit Nights, Theme Nights), Improved relationships with local schools